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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

   

Where can I find anti-virus software ... ?

We recommend AVG Free for most home applications. AVG is also available in a paid version for users who need more support or for business applications. You can download either version here. Just type in AVG Free or AVG into the search engine.

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Where can I find anti-spyware software... ?

We recommend Spybot for all users. In addition, heavy internet users who are more at risk may wish to download Malware Bytes Anti-Malware. Spybot can be downloaded here and Malware Bytes software here. You can also find them, as well as other utilities here.

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Why does my computer run slow ... ?

Computers run slow for a variety of reasons. Sometimes, the hard disk is full, or very fragmented. Defragging your hard drive may help. It will also let you see how full the drive is. Emptying you trash can and deleting temporary files may also help. Sometimes the computer slows down because of viruses or malware which is using resources. Make sure your anti-virus software is up to date and run a full scan. If your hard drive is beginning to fail, your computer may slow down anything the drive is accessed.  If the reason is not obvious, have a professional scan your system to find the cause.

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Who is R2 Enterprises ... ?

R2 Enterprises of NC, Inc. is owned and operated by Ray Sipe in Richfield, NC. Ray is a part-time Lutheran Pastor who repairs computers and creates and maintains websites (especially for churches). Because there is not a retail location, we prefer to come to you, working on-site at your home or business, or to pick up your computer and bring it back when work is completed.

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What is the usual repair time... ?

Many times a computer repair can be done on-site in about an hour. Other times, parts must be ordered or special diagnostics run which take longer. Usually, even if parts are ordered, the repair can be completed in just a few days.

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When is the best time to call... ?

Call anytime. Voicemail is available for you to leave a message if no one is available. Most importantly, call at the first sign of trouble. Leaving a virus run on your computer, or running it with failing hardware may mean loss of important data!

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Last modified: 12/11/14.