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If you're experiencing a problem with your computer, please contact us with any details you have available, especially error codes, make and model number, or a detailed description of the problem. Be sure to leave contact information where you may be reached.

 

Service Request Form

When you submit your service request report, it will be entered into our database for tracking purposes.  Periodically we will post notices regarding service requests reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.     

Please be as specific as possible when describing the problem.

  1. What product/service is this request for?


  2. Please enter a brief one-line description of the request:

    (example: "Editor doesn't respond to up-arrow under image")

  3. If there is a particular problem you are reporting, please describe it clearly:

     
  4. Please provide us with the following information in case we need to contact you:

Name:

Phone:

E-mail:   

       

 

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Known Problems

The following is a list of some known problems with computers in general.
  • Computer runs very slowly - see FAQS #1
  • Computer shuts down or goes to blue error screen - either severe virus infections or hardware failure - have serviced ASAP #2
  • Computer gives low memory error often - may need to add RAM or reconfigure computer setup #3
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Last modified: 12/11/14.